Shipping and Delivery

Shipping

Shipping with furniture specialised carriers

ArredaClick delivers mostly relying on furniture specialised carriers in order to guarantee a high standard of service and product integrity during shipping. Small packages or replacements parts may be delivered by express couriers. All our products travel covered by an All Risk insurance.


Shipping Notification

You will receive an email once the products have been shipped. The carrier will then contact you by telephone (normally one day before delivery) to inform you of the delivery date and time range, from Monday to Friday. Please add while registering a mobile phone number which can be easily reached. Deliveries are not "by appointment": the customer's availability is taken into consideration in line with the carrier's delivery plan.


Shipping Times

Shipping Times have to be added to the Production Times found in each Product Card. For Europe, times range between 1 and 3 weeks according to the destination, whereas for the US and Canada estimated times range between 4 and 6 weeks. For more information, visit here: Delivery Times.


Delivery

Deliveries take place exclusively at ground floor (curbside delivery) outside the building or entrance gates. Customers have to help the driver unload the packages from the truck; according to the dimensions and weight of the purchased products, customers are asked to put at disposal other people at the moment of delivery. Among the "Additional Information" inside the product cards you can find the number of packages as well as weight of the single items. The carriers do not deliver supplies inside apartments, houses or at upper floors.
For destinations in the USA and Canada local VAT and import taxes are charged to the buyer.

Deliveries at upper floors are available only in Italy, up to the third floor and exclusively for orders above € 800,00. Customers must verify the width and height of the stairwell as well as every other passageway to make sure the delivery is feasible.


Pick Up at Warehouse

You can pick up supplies directly at our warehouse from Monday to Friday in via Gianfranco Miglio 1 - Lentate sul Seveso (Italy). By selecting Picking up at Warehouse, returns and replacements have to be carried out directly at our headquarters. If you wish to send a carrier of your choice to pick up the supply we strongly advice against the use of non specialized carriers.


Assembling

ArredaClick does not offer assembly services. The majority of our products will be delivered pre-assembled: the assembling process normally consists of putting already defined parts together. You can find more information by reading our Assembling pages.


Warranty

All products will be delivered together with a regular sales invoice valid for a 24 months warranty on manufacturing defects.
From the moment of delivery on
customers must follow all steps of our Procedure for the Reception and Verification of the Products; we strongly recommend you to read this page carefully even before the delivery, in this way you will be prepared to go through all the different steps and receive the best possible assistance.

Standard Shipping Costs, Free Shipping and Surcharges

Standard Costs

Shipping Costs are calculated according to the destination and volume of the products in the Quote; the minimum calculated volume is 1 cubic metre.


Free Standard Shipping

- in Italy it is activated with an Order Total Amount exceeding € 1.000,00
- in most European countries it is activated with an Order Total Amount exceeding € 1.200,00
- in Switzerland it is activated with an Order Total Amount exceeding € 1.500,00


Additional Fees for Special Locations

Shipping costs do not include additional fees concerning all those special locations which are accessible only by special means of transport or for all those buildings that can not be reached by a semi-trailer.
Some examples:
1 - old town centres where trucks have no access
2 - unfinished buildings which are still considered construction sites
3 - minor islands
If you think one of these can be your occurence, please contact us before purchase for more information; if the special location is not indicated before the order, we will invoice it anyway at the moment of delivery.